At 12 Bang, we believe gambling should always be fun — never stressful, never harmful. This page gives you everything you need to stay in control, set your own limits, and get help if you ever need it.
Decide how much you can afford to lose before you start. Never chase losses.
Treat every session like a night out — fun money, not bill money.
Step away from the screen. A short break keeps your head clear and your decisions sharp.
Our support team is available 24/7. There is no shame in reaching out.
We have built a set of tools and policies specifically to help our players stay in control. Here is what 12 Bang does to protect you.
Set a daily, weekly, or monthly deposit cap on your 12 Bang account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly, but increases take 24 hours to apply.
Set a session time limit and 12 Bang will send you a reminder when you have been playing for that long. It is easy to lose track of time — this tool keeps you aware without interrupting your game.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account is temporarily suspended and you cannot log in, deposit, or place bets on 12 Bang.
If you feel you need a longer break, you can permanently self-exclude from 12 Bang. This closes your account and prevents you from re-registering. Self-exclusion requests are processed within 24 hours and cannot be reversed.
View a full history of your deposits, withdrawals, bets, and session durations at any time from your 12 Bang account. Transparency about your own activity is one of the most powerful responsible gaming tools available.
Our support team is available around the clock. If you are worried about your gambling habits or want to activate any of the tools above, just contact us at [email protected] and we will help you immediately — no judgement, no delay.
Most people who gamble at 12 Bang do so for fun and stay well within their limits. But it is worth checking in with yourself from time to time. If you answer "yes" to several of the questions below, it may be time to use one of our responsible gaming tools or speak to someone you trust.
This is not a clinical diagnosis — it is just a simple self-check to help you stay honest with yourself. There is no score, no judgement. Just a moment to pause and reflect.
If you are concerned about your gambling, contact our support team at [email protected] — we are here to help, 24 hours a day.
Have you ever spent more money on gambling than you originally planned to?
Have you ever borrowed money or sold something to fund your gambling?
Do you find yourself thinking about gambling when you are doing other things?
Have you tried to cut back on gambling but found it difficult to do so?
Have you ever gambled to try to win back money you had already lost?
Has gambling ever caused arguments or tension with your family or friends?
Do you feel restless, irritable, or anxious when you are not able to gamble?
Have you ever hidden your gambling activity from people close to you?
All responsible gaming tools on 12 Bang are free and available directly from your account. Here is how to use each one.
Log in to your 12 Bang account, go to Account Settings, select Responsible Gaming, and choose your daily, weekly, or monthly deposit cap. Changes take effect immediately for reductions.
In the Responsible Gaming section of your account settings, set a session duration. 12 Bang will notify you when your session reaches that time so you can decide whether to continue or stop.
Select a cooling-off period of 1 day, 7 days, or 30 days from your account settings. Your account will be suspended for that period. You can also contact support to activate this instantly.
Contact our support team at [email protected] and request permanent self-exclusion. We will close your account within 24 hours and block re-registration attempts from your details.
Go to Account History in your 12 Bang dashboard to see a full breakdown of your deposits, bets, wins, losses, and session times. Reviewing this regularly is a healthy habit.
If you are unsure which tool is right for you, just message our support team. We will listen, explain your options, and help you set up whatever protection you need — no pressure, no judgement.
Responsible gaming means enjoying gambling as a form of entertainment while keeping it within boundaries that do not harm your finances, your relationships, or your mental wellbeing. At 12 Bang, we want every player in Bangladesh to have a genuinely good time on our platform — and that means making sure gambling stays in its proper place: as a leisure activity, not a financial strategy or an emotional escape.
The reality is that most people who play at 12 Bang do so casually and responsibly. They set a budget, they play their favourite games like Dragon Master or Roulette, and they walk away when the session is done. But we also know that for some people, gambling can become a problem — and when that happens, it can affect every part of life. That is why 12 Bang takes responsible gaming seriously, not just as a policy requirement, but as a genuine commitment to our players.
Responsible gaming is not about playing less — it is about playing smart. You can enjoy 12 Bang fully while staying completely in control.
Problem gambling does not always look obvious from the outside. It can creep up gradually, and many people do not realise there is an issue until it has already caused real damage. Here are some of the most common warning signs to watch out for — in yourself or in someone you care about:
If any of these sound familiar, please do not ignore it. The earlier you address a gambling problem, the easier it is to manage. Reach out to our support team at 12 Bang or speak to someone you trust. You do not have to deal with it alone.
If you believe your gambling is out of control, please contact our support team immediately at [email protected] to activate self-exclusion or a cooling-off period.
Staying in control of your gambling does not require willpower alone — it requires good habits and the right mindset going in. Here are some practical tips that 12 Bang recommends to all players:
12 Bang is strictly an 18+ platform. We have zero tolerance for underage gambling. Our registration process includes age verification, and we reserve the right to request proof of age from any player at any time. Accounts found to belong to players under 18 will be closed immediately and all funds returned.
If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to gambling websites and apps. You can also contact our support team to add additional account-level restrictions.
If you suspect that a minor has registered on 12 Bang, please report it to us immediately at [email protected]. We take these reports seriously and investigate them as a priority.
Gambling problems are more common than most people realise, and they can affect anyone — regardless of income, education, or background. The most important thing to know is that help is available, and reaching out is a sign of strength, not weakness.
At 12 Bang, our support team is trained to handle responsible gaming concerns with care and confidentiality. Whether you want to set a limit, take a break, or close your account entirely, we will help you do it quickly and without any pressure to stay.
Beyond 12 Bang, we encourage players who are struggling to speak with a trusted friend, family member, or professional counsellor. Talking about it is often the first and most important step toward getting things back on track.
Contact our responsible gaming team any time at [email protected]. We respond to all responsible gaming requests as a priority, 24 hours a day, 7 days a week.
If you need to take a break or permanently close your account, contact us now. We will action your request within 24 hours.
Log In to Set Limits