Data & Privacy

12 Bang Privacy Policy —
Your Data, Your Rights

At 12 Bang, we take your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information.

Last Updated: January 2025

How 12 Bang Protects Your Privacy

We built 12 Bang with privacy in mind from day one. Here are the core principles that guide how we handle your personal data.

End-to-End Encryption

All data transmitted between your device and 12 Bang servers is encrypted using industry-standard TLS. Your personal details and payment information are never sent in plain text.

Secure Data Storage

Your personal data is stored on secured servers with restricted access. Only authorised 12 Bang personnel can access account data, and only when operationally necessary.

No Data Selling

12 Bang does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information stays within the 12 Bang ecosystem unless legally required otherwise.

Minimal Data Collection

We only collect the data we actually need to operate your account, process payments, and comply with legal obligations. We don't collect data just because we can.

Your Consent Matters

Where we rely on your consent to process data, you can withdraw that consent at any time. We make it straightforward to update your communication preferences from your 12 Bang account settings.

Transparent Practices

This privacy policy is written in plain language so you actually understand it. No legal jargon designed to confuse — just a clear explanation of what 12 Bang does with your data.

Your Rights Over Your Personal Data

As a 12 Bang player, you have specific rights regarding your personal data. Here's what you can request at any time.

Right to Access

Request a copy of all personal data 12 Bang holds about you. We'll provide it within 30 days of your request.

Right to Rectification

If any of your data held by 12 Bang is inaccurate or incomplete, you can request that we correct it promptly.

Right to Erasure

You can request deletion of your personal data. Some data may be retained for legal compliance purposes even after deletion.

Right to Restriction

You can ask 12 Bang to restrict how we process your data while a complaint or query is being investigated.

Right to Portability

Request your data in a structured, machine-readable format so you can transfer it to another service if you choose.

Right to Object

You can object to 12 Bang processing your data for direct marketing or profiling purposes at any time.

To exercise any of these rights, contact us at [email protected]

12 Bang Privacy Policy

This Privacy Policy explains how 12 Bang ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players and visitors ("you"). By registering an account or using the 12 Bang platform, you confirm that you have read and understood this policy. Please read it carefully alongside our Terms and Conditions.

01 Who We Are

12 Bang is an online casino and sports betting platform operating at https://12-bang.vip. We provide live casino games, number-based draws, and sports betting services primarily to players in Bangladesh. When this policy refers to "12 Bang", "we", or "us", it means the platform and its operating team.

For any privacy-related queries, you can reach our data team directly at [email protected]. We aim to respond to all privacy requests within 5 business days.

02 Data We Collect

12 Bang collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use our services, and occasionally from third-party sources for verification purposes. Here is a breakdown of the categories of data we collect:

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Phone number, email address Registration form, account settings
Financial Data bKash/Nagad number, transaction history Deposit and withdrawal requests
Technical Data IP address, device type, browser, OS Automatically via cookies and server logs
Usage Data Games played, bets placed, session duration Automatically via platform activity tracking
Communications Data Support chat logs, emails sent to us When you contact 12 Bang support

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law.

03 How We Use Your Data

12 Bang uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to your 12 Bang account or our legal obligations.

  • To create and manage your 12 Bang account and verify your identity.
  • To process deposits and withdrawals via bKash and Nagad.
  • To detect and prevent fraud, money laundering, and other illegal activity.
  • To provide customer support and respond to your queries.
  • To send you important account notifications such as transaction confirmations and security alerts.
  • To personalise your experience on the 12 Bang platform based on your gameplay preferences.
  • To comply with legal and regulatory obligations applicable to online gaming platforms.
  • To analyse platform usage and improve our games and services.
  • To send promotional communications, but only if you have opted in to receive them.

If you have opted in to marketing communications from 12 Bang, you can opt out at any time by contacting support or updating your account preferences. Opting out of marketing will not affect your ability to use the platform or receive essential account notifications.

04 Legal Basis for Processing

Every time 12 Bang processes your personal data, we do so on one of the following legal grounds:

  • Contract performance: Processing your data is necessary to fulfil our obligations to you under the 12 Bang Terms and Conditions — for example, processing your withdrawal request.
  • Legal obligation: We are required by law to collect and retain certain data, such as identity verification records for anti-money laundering compliance.
  • Legitimate interests: We process some data to protect the security of the platform, prevent fraud, and improve our services — provided this does not override your rights.
  • Consent: For optional activities such as marketing communications, we rely on your explicit consent, which you can withdraw at any time.

Where we rely on consent as the legal basis, withdrawing your consent will not affect the lawfulness of any processing carried out before the withdrawal.

05 Data Sharing and Third Parties

12 Bang does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually obligated to handle it securely:

  • Payment processors: bKash and Nagad receive the minimum data necessary to process your transactions. They operate under their own privacy policies and security standards.
  • Identity verification providers: When KYC verification is required, we may share your identity documents with a trusted verification partner.
  • Legal and regulatory authorities: We are required to share data with law enforcement or regulatory bodies when legally compelled to do so.
  • Fraud prevention services: We may share data with fraud detection services to protect the platform and all players from financial crime.
  • IT and infrastructure providers: Our hosting and technical service providers may have access to data as part of maintaining the platform, under strict confidentiality agreements.

We do not share your data with advertisers, data brokers, or any third party for commercial purposes unrelated to operating the 12 Bang platform.

06 Cookies and Tracking Technologies

12 Bang uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on the 12 Bang platform:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these.
  • Analytics cookies: Help us understand how players navigate the platform so we can improve the experience. These collect anonymised data about page visits and session duration.
  • Preference cookies: Remember your settings and preferences, such as your preferred language or display options.

You can control non-essential cookies through your browser settings. Disabling cookies may affect the functionality of certain features on the 12 Bang platform. We do not use third-party advertising cookies or tracking pixels for ad targeting.

12 Bang does not use cross-site tracking or share cookie data with advertising networks. Our analytics are used solely to improve the platform experience for our players.

07 Data Retention

12 Bang retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The following general retention periods apply:

  • Account and identity data: Retained for the duration of your account plus 5 years after closure, in line with anti-money laundering regulations.
  • Transaction records: Retained for 7 years to comply with financial record-keeping requirements.
  • Support communications: Retained for 2 years after the last interaction, unless the matter relates to an ongoing legal dispute.
  • Technical and usage data: Typically retained for 12 months in an identifiable form, then anonymised for long-term analytics.

When data is no longer required, 12 Bang securely deletes or anonymises it so it can no longer be linked back to you as an individual.

08 Data Security

Protecting your personal data is a top priority at 12 Bang. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse.

  • All data in transit is encrypted using TLS 1.2 or higher.
  • Sensitive data at rest is encrypted using AES-256 encryption.
  • Access to personal data is restricted to authorised personnel on a need-to-know basis.
  • We conduct regular security audits and vulnerability assessments of our platform.
  • Our payment integrations with bKash and Nagad use tokenisation to avoid storing raw payment credentials.
  • Two-factor authentication is available for all 12 Bang player accounts.

Despite these measures, no online platform can guarantee absolute security. If you suspect your 12 Bang account has been compromised, please contact our support team immediately at [email protected]. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

09 Children's Privacy

12 Bang is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we reserve the right to request proof of age at any time.

If we discover that personal data has been collected from a person under 18, we will immediately close the associated account, void any transactions, and delete the data as quickly as possible. If you believe a minor has registered on 12 Bang, please contact us at [email protected] so we can investigate and act promptly.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. Visit our Responsible Gaming page for more information.

10 Updates to This Privacy Policy

12 Bang may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via their registered phone number or contact details, and we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of the 12 Bang platform after any changes to this policy constitutes your acceptance of the updated version. If you disagree with any changes, you should stop using the platform and contact support to close your account.

The version of this Privacy Policy displayed on this page is always the current, in-force version. Older versions are available on request by contacting support.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 12 Bang handles your personal data, please get in touch with our team:

  • Email: [email protected]
  • Support Hours: 24 hours a day, 7 days a week
  • Response Time: Privacy requests are typically handled within 5 business days

When submitting a data request, please include your registered phone number so we can locate your account quickly. For data deletion or access requests, we may need to verify your identity before processing the request.

For responsible gaming concerns, please visit our Responsible Gaming page or mention it in your support message — these are always handled as a priority.

Safe & Secure

Play with Confidence at
12 Bang

Your data is safe with us. Register your free 12 Bang account today and enjoy fast bKash and Nagad payments, fair games, and round-the-clock support — all in a secure environment built for Bangladeshi players.

18+ only. Please play responsibly. Responsible Gaming